# Reporting Data Delay

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 8h 21m
- started 2025-09-04 13:14 UTC
- Reporting - US Region
- us
- id: DWN-130444564f
- Official page: https://stspg.io/yq1z7xpx6htb

## Updates from JumpCloud
### 2025-09-04 13:14 UTC: identified
We are seeing issues with stale data on reports in JumpCloud. We have deployed the relevant fix and will continue to monitor this issue. Please note that data in reports is only affected and all other data is correct. We will update within 1 hour.

### 2025-09-04 14:47 UTC: identified
We are still working on this issue. We are monitoring the reduction in stale data and will provide a further update in the next few hours.

### 2025-09-04 17:24 UTC: monitoring
A fix has been implemented and we are currently monitoring the progress in updating the stale data. We will provide further updates in the next two hours.

### 2025-09-04 19:21 UTC: monitoring
We are still monitoring the progress in updating the stale data. We will continue to provide regular communication. Please expect the another update within the next two hours.

### 2025-09-04 21:34 UTC: resolved
This incident has been resolved. Reports data is now fully up to date.

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