# Issue Creating Admin Accounts.

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 51m
- started 2025-08-05 09:23 UTC
- Admin Console - US Region
- us
- id: DWN-18966368f5
- Official page: https://stspg.io/slxxksf6fjzf

## Updates from JumpCloud
### 2025-08-05 09:23 UTC: investigating
We are currently investigating an issue with adding Admin accounts or modifying admin roles. Our team is actively working on this and will supply an update within 1 hour.

### 2025-08-05 09:24 UTC: identified
We have identified the issue and are working on a fix for this issue. We will provide a further an update within 1 hour.

### 2025-08-05 09:59 UTC: monitoring
A fix has been implemented and we are monitoring the results. Admins should now be able to create new admin accounts and modify admin roles.

### 2025-08-05 10:00 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-08-05 10:14 UTC: resolved
This incident has been resolved

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