# Degraded Agent Service on MacOS, Windows and Linux

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 1h 54m
- started 2026-04-28 08:01 UTC
- Agent - US Region
- us
- id: DWN-1d4ee2742b
- Official page: https://stspg.io/wg2q79pk23n0

## Updates from JumpCloud
### 2026-04-28 08:01 UTC: investigating
We are currently aware of reports with agent Installation failing, this is affecting MacOS, Windows and Linux. We are investigating the cause of the issues currently, and will provide an update within one hour.

### 2026-04-28 08:57 UTC: identified
The issue has been identified and a fix will be implemented soon.

### 2026-04-28 09:00 UTC: monitoring
A fix has been implemented, and Agent installations should now be functioning as expected. Our team is actively monitoring the situation to ensure continued stability.

### 2026-04-28 09:55 UTC: resolved
The incident has been resolved.

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