# US Region - Increased error rates with device certificate issuance and renewal

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 38m
- started 2026-10-22 16:21 UTC
- Agent - US Region
- us
- id: DWN-2ca15c8b57
- Official page: https://stspg.io/lt5mqs69n5bv

## Updates from JumpCloud
### 2026-10-22 16:21 UTC: investigating
We have identified an issue affecting device certificate issuance and renewal for customers in our US region, beginning at approximately 9:26 AM MT (15:26 UTC).
During this time, devices requesting a new or renewed device certificate may be unable to obtain one. This primarily affects newly enrolled devices and devices whose certificates are due for renewal. Devices with existing valid certificates are not affected and continue to function normally.

### 2026-10-22 16:44 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-10-22 16:50 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-22 17:00 UTC: resolved
This incident has been resolved.

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