# JumpCloud Remote Assist Unavailable

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 20m
- started 2025-10-09 14:20 UTC
- Remote Assist - US Region, Remote Assist - EU Region
- eu, us
- id: DWN-39ad38e4f9
- Official page: https://stspg.io/wfncmh8pndp7

## Updates from JumpCloud
### 2025-10-09 14:20 UTC: investigating
We are currently investigating an issue where the Remote Assist and Background tools actions are unavailable in the Admin Console.

### 2025-10-09 14:22 UTC: investigating
We are continuing to investigate this issue.

### 2025-10-09 14:32 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-10-09 14:40 UTC: resolved
This incident has been resolved.

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