# Directory Insights Events Failing to Propagate

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 2h 1m
- started 2025-08-25 17:59 UTC
- Directory Insights - US Region
- us
- id: DWN-3e6d387575
- Official page: https://stspg.io/g13qjj5xm6dg

## Updates from JumpCloud
### 2025-08-25 17:59 UTC: investigating
We're currently investigating an issue with some Directory, SSO, and Password Manager insights events not propagating. We'll provide an update as soon as we have more information.

### 2025-08-25 19:44 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-08-25 19:59 UTC: resolved
This incident has been resolved. The team is working on a data backfill process for missing events from this event, and we expect this to complete in several hours.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).