# Intermittent Rules Loading

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 6h 22m
- started 2025-07-15 13:23 UTC
- Admin Console - US Region
- us
- id: DWN-467003aff2
- Official page: https://stspg.io/qmdfhhm8kbqy

## Updates from JumpCloud
### 2025-07-15 13:23 UTC: investigating
We are experiencing an intermittent issue when loading the Rules page under Alerts. We are currently investigating this issue and will supply an update shortly.

### 2025-07-15 14:38 UTC: investigating
We're still investigating the cause of this issue and will follow-up with an update shortly. In the meantime, as this issue is intermittent, continue to refresh the page until it loads successfully.

### 2025-07-15 16:21 UTC: identified
We have identified the cause of the issue and we are currently working on a fix. We will follow-up once the update has been deployed

### 2025-07-15 19:45 UTC: resolved
A fix has been deployed and full functionality has been restored.

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