# Degraded Support Portal Service

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 23m
- started 2025-06-10 05:56 UTC
- Email Support
- id: DWN-4d4318268c
- Official page: https://stspg.io/0rvpx96drh37

## Updates from JumpCloud
### 2025-06-10 05:56 UTC: investigating
We are currently investigating intermittent reports of Administrators being unable to submit support cases via the JumpCloud Admin Portal. Support cases can still be submitted by emailing support@jumpcloud.com. We are investigating the cause of the issues currently, and will update the status event once resolved.

### 2025-06-10 06:10 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-06-10 06:19 UTC: resolved
This incident has been resolved.

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