# Degraded RADIUS Service

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 8h 42m
- started 2025-07-10 05:02 UTC
- RADIUS - US Region
- us
- id: DWN-5093a1407e
- Official page: https://stspg.io/sgtwcj4vc5vk

## Updates from JumpCloud
### 2025-07-10 05:02 UTC: investigating
We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently, and will update the status event once resolved.

### 2025-07-10 06:33 UTC: monitoring
Our investigations have not uncovered any anomalies with the RADIUS service.
While we will continue to monitor, the status of the service is now Operational.

### 2025-07-10 13:44 UTC: resolved
Earlier reports of service degradation were investigated and no anomalies were found. However, out of an abundance of caution, our Engineering Team has rolled back a recent update to one of the pods in our RADIUS infrastructure. After a period of close monitoring, the status of the RADIUS service is now marked back as Operational.

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