# Remote-Assist Intermittent issues

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 1h 23m
- started 2025-11-11 08:17 UTC
- Remote Assist - US Region
- us
- id: DWN-b6e5bf64df
- Official page: https://stspg.io/l0gjtw1g5884

## Updates from JumpCloud
### 2025-11-11 08:17 UTC: investigating
We are currently investigating reports of intermittent issues with launching Remote Assist tool. We are investigating the cause of the issue currently, and will provide an update within one hour.

### 2025-11-11 08:40 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-11-11 09:12 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-11-11 09:41 UTC: resolved
This incident has been resolved.

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