# Degraded System Insights Service

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 2h 14m
- started 2025-06-05 13:13 UTC
- System Insights - US Region
- us
- id: DWN-dd6859b205
- Official page: https://stspg.io/z9zcwq8m568k

## Updates from JumpCloud
### 2025-06-05 13:13 UTC: investigating
We are currently investigating an issue with System Insights displaying incorrect Local User Information in the Admin Console.
We will report back as soon as we have an update. We apologize for any disruption this may cause.
Thank you,

### 2025-06-05 14:00 UTC: investigating
We are continuing to investigate the issue with System Insights displaying incomplete Local User Information in the Admin Console.
We will report back as soon as we have an update. We apologize for any disruption this may cause.
Thank you,

### 2025-06-05 14:30 UTC: identified
We have identified the issue with System Insights displaying incomplete Local User Information in the Admin Console and are currently working on implementing a fix.
We will report back as soon as we have any further update.

### 2025-06-05 15:08 UTC: monitoring
We have implemented the fix for the issue with System Insights displaying incomplete Local User Information in the Admin Console.
We will continue to monitor this and once we are sure this is resolved will proceed to resolve the incident.

### 2025-06-05 15:26 UTC: resolved
This issue has been resolved and service has now returned to normal.

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