# IDM custom API Import integrations are showing as inactive

- Provider: [JumpCloud](https://down.guide/jumpcloud)
- Level: confirmed
- Impact: Degraded
- lasted 5h
- started 2025-07-14 16:59 UTC
- Custom API Import - US Region
- us
- id: DWN-ffc0a98838
- Official page: https://stspg.io/96k82ps4w0qf

## Updates from JumpCloud
### 2025-07-14 16:59 UTC: investigating
We are currently experiencing an issue where IDM custom API Import integrations are showing as inactive. The team has determined there is a disconnect between the front end UI and our backend systems. A reconfiguration of the integration is not necessary and should re-activate once this is resolved.

### 2025-07-14 17:00 UTC: identified
The issue has been identified and a fix is being implemented.

### 2025-07-14 20:00 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-07-14 21:43 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2025-07-14 21:59 UTC: resolved
This incident has been resolved.

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