# JumpCloud incident history

- **JumpCloud**: [Degraded User and Admin portal](https://down.guide/jumpcloud/DWN-f8a2e90a2e) (Degraded; lasted 15m; started 2026-10-30 06:02 UTC; Admin Console - US Region, User Console - US Region, Admin Console - EU Region +3; apac, eu, us)
- **JumpCloud**: [Increased error rates loading User and Admin portal](https://down.guide/jumpcloud/DWN-1dbbe7eb1e) (Partial outage; lasted 2h 30m; started 2026-10-23 15:55 UTC; Admin Console - US Region, Admin Console - EU Region, Admin Console - IN Region; eu, us)
- **JumpCloud**: [US Region - Increased error rates with device certificate issuance and renewal](https://down.guide/jumpcloud/DWN-2ca15c8b57) (Degraded; lasted 38m; started 2026-10-22 16:21 UTC; Agent - US Region; us)
- **JumpCloud**: [Degraded Commands Service](https://down.guide/jumpcloud/DWN-a668025064) (Degraded; lasted 1h 5m; started 2026-09-25 17:27 UTC; Commands - US Region, Commands - EU Region, Commands - IN Region; eu, us)
- **JumpCloud**: [Degraded Radius Service - EU region](https://down.guide/jumpcloud/DWN-573f32ae24) (Degraded; lasted 1h 13m; started 2026-09-14 13:25 UTC; RADIUS - EU Region; eu)
- **JumpCloud**: [Dynamic Group Delays](https://down.guide/jumpcloud/DWN-8a1fab5c02) (Degraded; lasted 6h 15m; started 2026-09-03 06:07 UTC; Groups (user/devices) - US Region; us)
- **JumpCloud**: [Console Degradation - Cloudflare Network Disruption](https://down.guide/jumpcloud/DWN-c3cf0f5fae) (Degraded; lasted 2h 19m; started 2026-06-22 14:21 UTC; User Console - US Region; eu, us)
- **JumpCloud**: [Degraded Console Service - Devices Page slowness](https://down.guide/jumpcloud/DWN-c049078fa3) (Degraded; lasted 1h 47m; started 2026-05-08 06:41 UTC; Admin Console - US Region; us)
- **JumpCloud**: [Degraded Agent Service on MacOS, Windows and Linux](https://down.guide/jumpcloud/DWN-1d4ee2742b) (Degraded; lasted 1h 54m; started 2026-04-28 08:01 UTC; Agent - US Region; us)
- **JumpCloud**: [LDAP Directory Processing Delay](https://down.guide/jumpcloud/DWN-80f41a3e64) (Degraded; lasted 47m; started 2026-04-02 17:08 UTC; LDAP - US Region; us)
- **JumpCloud**: [Directory Dispatch Delays](https://down.guide/jumpcloud/DWN-2a99b4a241) (Degraded; lasted 5h 52m; started 2026-03-31 00:32 UTC; Admin Console - US Region; us)
- **JumpCloud**: [Increased error rates with JumpCloud Agent backend.](https://down.guide/jumpcloud/DWN-428eea695d) (Partial outage; lasted 4h 54m; started 2026-03-12 16:54 UTC; Agent - US Region; us)
- **JumpCloud**: [Console slowness due to CloudFlare Network issue in Asia region](https://down.guide/jumpcloud/DWN-f5e2393808) (Degraded; lasted 1h 57m; started 2025-11-21 12:34 UTC; Cloudflare CDN/Cache; apac)
- **JumpCloud**: [Intermittent issues accessing the JumpCloud Admin portal](https://down.guide/jumpcloud/DWN-abfef0f0a8) (Partial outage; lasted 31m; started 2025-11-19 06:46 UTC; Admin Console - US Region; us)
- **JumpCloud**: [Remote-Assist Intermittent issues](https://down.guide/jumpcloud/DWN-b6e5bf64df) (Degraded; lasted 1h 23m; started 2025-11-11 08:17 UTC; Remote Assist - US Region; us)
- **JumpCloud**: [SSO-OIDC Authentication Issue](https://down.guide/jumpcloud/DWN-f3fd6b9253) (Degraded; lasted 1h 19m; started 2025-11-06 12:28 UTC; SSO OIDC - US Region; us)
- **JumpCloud**: [Increased Error Rates Affecting Multiple Platform Services](https://down.guide/jumpcloud/DWN-f758f4f27b) (Partial outage; lasted 2h 38m; started 2025-11-04 11:40 UTC; Admin Console - US Region, LDAP - US Region, RADIUS - US Region +3; us)
- **JumpCloud**: [3rd Party Provider Operational Issues](https://down.guide/jumpcloud/DWN-4d3a89018c) (Degraded; lasted 6h 2m; started 2025-10-20 15:44 UTC; Privileged Access Management (PAM) - US Region, Premium Chat Support; us, us-east-1)
- **JumpCloud**: [3rd Party Provider Operational Issues](https://down.guide/jumpcloud/DWN-c6058c6091) (Degraded; lasted 2h 22m; started 2025-10-20 07:52 UTC; Admin Console - US Region, User Console - US Region, Admin Console - EU Region +1; eu, us, us-east-1)
- **JumpCloud**: [Navigation affected at the JumpCloud website](https://down.guide/jumpcloud/DWN-46726550f3) (Degraded; lasted 5h 26m; started 2025-10-14 08:52 UTC; www.jumpcloud.com)
- **JumpCloud**: [JumpCloud Remote Assist Unavailable](https://down.guide/jumpcloud/DWN-39ad38e4f9) (Degraded; lasted 20m; started 2025-10-09 14:20 UTC; Remote Assist - US Region, Remote Assist - EU Region; eu, us)
- **JumpCloud**: [Admin Portal Performance](https://down.guide/jumpcloud/DWN-c5b21537df) (Degraded; lasted 1h 52m; started 2025-10-07 09:31 UTC; Admin Console - US Region; us)
- **JumpCloud**: [LDAP Degredation](https://down.guide/jumpcloud/DWN-14332a551a) (Degraded; lasted 6h 21m; started 2025-10-05 10:00 UTC; LDAP - US Region; us)

[Back to JumpCloud](https://down.guide/jumpcloud)

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