# GovCloud SSO login 403 error - Resolved

- Provider: [Keeper](https://down.guide/keeper)
- Level: confirmed
- Impact: Partial outage
- lasted 0m
- started 2023-05-16 02:00 UTC
- Keeper Web Vault (GovCloud), Keeper Admin Console (GovCloud)
- id: DWN-0ea50bf547
- Official page: https://stspg.io/85ddsjvj5lr9

## Updates from Keeper
### 2023-05-16 02:00 UTC: resolved
We are aware of 403 errors that were occurring when logging in through GovCloud with SSO. The issue has been resolved. An overly aggressive WAF rule in the Amazon Shield system blocked the requests.

### 2023-05-16 02:04 UTC: postmortem
Some SSO logins on the GovCloud environment were generating a 403 error. An overly aggressive WAF rule in the Amazon Shield system blocked the requests. The DevOps team applied the necessary WAF rule policy changes to resolve the issue.

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