# Keeper vault login errors - resolved

- Provider: [Keeper](https://down.guide/keeper)
- Level: confirmed
- Impact: Major outage
- lasted 17m
- started 2025-02-24 04:48 UTC
- Keeper Web Vault (US), Keeper Admin Console (US)
- us
- id: DWN-25c40362e9
- Official page: https://stspg.io/49p7b361cw8j

## Updates from Keeper
### 2025-02-24 04:48 UTC: identified
We are still working on the issue which is causing login errors in the US region. Please use Keeper's "work offline" while we are working to resolve the issue.

### 2025-02-24 05:05 UTC: resolved
The issue has been resolved and root cause determined. We will update the postmortem on this issue shortly.

### 2025-02-24 07:07 UTC: postmortem
We identified a backend API and resulting database query which triggered a high database load and affected production services. We are publishing a permanent fix on Monday, Feb 24.

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