# Email delivery in US region due to AWS US-EAST outage

- Provider: [Keeper](https://down.guide/keeper)
- Level: confirmed
- Impact: Degraded
- lasted 5h 57m
- started 2025-10-20 09:20 UTC
- Keeper Web Vault (US), Keeper Admin Console (US)
- us, us-east-1
- id: DWN-4b0cbd805b
- Official page: https://stspg.io/wylsd3hwpx38

## Updates from Keeper
### 2025-10-20 09:20 UTC: investigating
AWS is reporting errors in the US-EAST region that are affecting multiple services, affecting email and SMS delivery which impacts Keeper device approvals.
The AWS Service Health dashboard can be monitored here:
https://health.aws.amazon.com/health/status

### 2025-10-20 10:00 UTC: identified
SMS delivery services have been restored, but AWS Lambda is still down which affects our email delivery of device approvals. We recommend using the "Keeper Push" or TOTP method of device approval.

### 2025-10-20 15:17 UTC: resolved
All Keeper email delivery services in US-EAST-1 were restored around 4AM PST.

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