# EU data center login errors - Resolved

- Provider: [Keeper](https://down.guide/keeper)
- Level: confirmed
- Impact: Degraded
- lasted 1h 59m
- started 2025-12-02 22:48 UTC
- Keeper Web Vault (EU), Keeper Admin Console (EU)
- eu
- id: DWN-59fd41a95a
- Official page: https://stspg.io/s03qflw92x5v

## Updates from Keeper
### 2025-12-02 22:48 UTC: identified
During scheduled system updates, we have encountered unexpected NGINX 503 / 502 errors in the EU region. As of 4:50 PM CST, work is still in progress.
During this time, users in the EU region will experience brief or intermittent access interruptions when using Keeper.

### 2025-12-03 00:47 UTC: resolved
The issue has been resolved. We will update the postmortem report shortly.

### 2025-12-04 22:29 UTC: postmortem
On December 2, our \*\*EU region\*\* experienced an unexpected outage during planned infrastructure updates. The issue began at \*\*1:24 PM PT\*\* and service was fully restored by \*\*4:10 PM PT\*\*.
\*\*What Happened\*\* 
During an update to our server configuration, a region-specific configuration error caused the EU environment to begin throwing API errors. Although the underlying issue was identified quickly, each corrective change required a full autoscaling group rollout \\(up to 30 minutes per cycle\\) which extended the total recovery time.
\*\*Resolution\*\* 
Our engineering team implemented the necessary fixes and restored service. We have also updated our infrastructure-as-code to ensure this issue cannot recur in future deployments.
We apologize for the disruption and appreciate your patience while we resolved the incident.

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