# File attachment download errors for new uploaded files

- Provider: [Keeper](https://down.guide/keeper)
- Level: confirmed
- Impact: Degraded
- lasted 1h 58m
- started 2025-03-13 19:17 UTC
- Keeper Web Vault (US)
- eu, us
- id: DWN-735af24cbd
- Official page: https://stspg.io/bmh193kymj6k

## Updates from Keeper
### 2025-03-13 19:17 UTC: identified
Some users are receiving errors when downloading file attachments. We are working on resolution.

### 2025-03-13 21:15 UTC: resolved
The issue has been resolved. Additional information is in the postmortem report.

### 2025-03-16 23:32 UTC: postmortem
### \*\*Incident Summary\*\*
In the US, EU, and AU regions, users experienced vault errors when attempting to download a file attachment immediately after adding it to a record. This issue affected only newly uploaded attachments in these three data center regions. The Gov, JP, and CA regions were not impacted.
### \*\*Root Cause\*\*
During our investigation, we identified a discrepancy in how file attachment triggers were implemented across different regions. A recent Terraform change inadvertently removed the triggers responsible for moving file attachments in the US, EU, and AU regions, preventing newly uploaded files from being immediately available for download.
### \*\*Resolution\*\*
We corrected the issue by restoring the missing triggers and applying the necessary changes. Additionally, any affected files were successfully moved to their intended locations.
### \*\*Impact & Mitigation\*\*
\* No data loss occurred.
\* All impacted files were successfully resolved by our corrections.
\* We corrected the issue to prevent similar discrepancies in future infrastructure changes.
We apologize for any inconvenience and appreciate your patience while we resolved this issue.

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