# Email validation error on web vault login screen

- Provider: [Keeper](https://down.guide/keeper)
- Level: confirmed
- Impact: Degraded
- lasted 1h 42m
- started 2023-08-12 16:34 UTC
- Keeper Web Vault (EU), Keeper Web Vault (AU), Keeper Web Vault (GovCloud) +3
- eu, us
- id: DWN-89f8e05460
- Official page: https://stspg.io/9fm8mqls4m3p

## Updates from Keeper
### 2023-08-12 16:34 UTC: identified
We are releasing a Web Vault and Desktop App update to version 16.10.5 that resolves a login error for customers with email domains containing certain characters such as a dash. This update will be published by approximately 12PM PST. Pushing to the app stores for Desktop version may take up to 24 hours. After the update goes live, we will send another notification.

### 2023-08-12 18:16 UTC: resolved
The login issue has been resolved. Please force-reload the web vault if you are still experiencing any issue. Download Keeper Desktop version 16.10.5 from our website or update from the app store when this version has been published in the next 24 hours.

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