# Vault login issues in US resolved

- Provider: [Keeper](https://down.guide/keeper)
- Level: confirmed
- Impact: Degraded
- lasted 15m
- started 2023-08-23 13:05 UTC
- Keeper Web Vault (US)
- us
- id: DWN-9b329a46ae
- Official page: https://stspg.io/js1kgm72xrzx

## Updates from Keeper
### 2023-08-23 13:05 UTC: identified
We are aware of slow vault login issues in the US data center, and the issue will be resolved in approx. 20 minutes.

### 2023-08-23 13:20 UTC: resolved
The issue has been resolved.

### 2023-08-23 14:15 UTC: postmortem
A redshift cluster in the AWS region was unhealthy due to high CPU load from a recent backend API change. DevOps was alerted to the issue and worked with the engineering team to revert the change.
Engineering will redeploy the update once the software changes have been implemented, and in addition a change is being made to prevent any redshift related issues to affect vault logins in the future \\(KA-5630\\). Additional scaling is planned on redshift \\(SYS-2595\\).

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