# Vault Login Errors

- Provider: [Keeper](https://down.guide/keeper)
- Level: confirmed
- Impact: Major outage
- lasted 9m
- started 2023-11-06 09:15 UTC
- Keeper Web Vault (EU), Keeper Web Vault (AU), Keeper Web Vault (US)
- eu, us
- id: DWN-aadc3d2876
- Official page: https://stspg.io/z2lmfb1yr2j2

## Updates from Keeper
### 2023-11-06 09:15 UTC: investigating
We are currently investigating vault login errors.

### 2023-11-06 09:24 UTC: resolved
Vault login errors have been resolved.

### 2023-11-06 10:06 UTC: postmortem
At 12:51AM PST, an AWS Aurora database failover occurred. The Keeper application servers properly recovered after 60 seconds. From 1:08AM PST to 1:16AM PST, a high number of login errors occurred from a subsequent and related AWS Elasticache failure. After further investigation, the team will update this event postmortem.

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