# SMS 2FA delivery in the US data center

- Provider: [Keeper](https://down.guide/keeper)
- Level: confirmed
- Impact: Degraded
- lasted 1h 47m
- started 2023-09-28 19:26 UTC
- Keeper iOS, Keeper Web Vault (US), Keeper Android +2
- us
- id: DWN-d1b86c3f81
- Official page: https://stspg.io/13d0wyj8k6qb

## Updates from Keeper
### 2023-09-28 19:06 UTC: investigating
We are investigating SMS 2FA delivery in the US data center

### 2023-09-28 19:26 UTC: identified
SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.

### 2023-09-28 19:41 UTC: identified
SMS delivery to Verizon is currently affected by an AWS issue. We have temporarily routed SMS 2FA delivery to customer email while AWS researches the issue on their side. Please check your email to receive your SMS 2FA codes. We will update the status page when the issue has been resolved.

### 2023-09-28 21:13 UTC: resolved
Amazon AWS has resolved their SMS delivery issue to Verizon customers.

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