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Keeper

SMS 2FA issues with AWS aggregator

Degraded Lasted 3h 11m · started · Keeper's page

Level
confirmed
Worst impact
Degraded
Components
Keeper iOS, Keeper Web Vault (US), Keeper Android, Keeper Desktop App, Keeper Browser Extensions
Regions
us
Down Index
24of 100

What to do

  • Check whether you use Keeper Keeper iOS, Keeper Web Vault (US), Keeper Android, Keeper Desktop App and 1 more in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 11m it lasted.

    Anything that failed between 2026-09-09 16:32 UTC and 2026-09-09 19:43 UTC may need a replay.
  • Subscribe to Keeper's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=keeper works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Keeper 2

  1. monitoring

    The 2FA issues are down stream. AWS has reached out the aggregator that works with the carriers on this issue.

    provider

  2. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-d383c27df4

Is Keeper still down?

No, this incident was resolved 2026-09-09 19:43 UTC. For Keeper's live state, see https://down.guide/keeper.

How long did it last?

3h 11m, from 2026-09-09 16:32 UTC to 2026-09-09 19:43 UTC, by the times Keeper posted.

What was affected?

Keeper named Keeper iOS, Keeper Web Vault (US), Keeper Android, Keeper Desktop App and 1 more in us.

What caused it?

Keeper hasn't published a root cause. If it does, it shows here.

Where does this come from?

Keeper's official status page, https://statuspage.keeper.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.