# Vault login issues in US

- Provider: [Keeper](https://down.guide/keeper)
- Level: confirmed
- Impact: Major outage
- lasted 6m
- started 2023-09-19 17:37 UTC
- Keeper Web Vault (US), Keeper Admin Console (US)
- us
- id: DWN-d5c0a169b7
- Official page: https://stspg.io/z5rd2n93zygr

## Updates from Keeper
### 2023-09-19 17:37 UTC: investigating
We are investigating vault login issues in the US data center.

### 2023-09-19 17:43 UTC: resolved
Vault login issues in the US has been resolved. We will update this statuspage event with additional details.

### 2023-09-19 18:52 UTC: postmortem
Our team received notification of API errors at 10:20AM PST. Between 10:20AM and 10:50AM the errors were intermittent and causing vault login errors in the US data center. The DevOps team resolved the issue fully at 10:53AM PST. After resolution of the issue, the engineering team researched the cause and found that a bug in the desktop app and also a related bug down the chain of processes in the backend API caused some client devices to generate a high number of full-sync API calls. We have identified the root cause and a patch is being applied to both Desktop App and Backend API components over the next 24 hours.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).