# Mykinsta file manager issue with uploading larger files

- Provider: [Kinsta](https://down.guide/kinsta)
- Level: confirmed
- Impact: Degraded
- lasted 17d 10h
- started 2026-08-11 09:02 UTC
- MyKinsta
- us
- id: DWN-fe7927cb1e
- Official page: https://stspg.io/80c6f086t6hf

## Updates from Kinsta
### 2026-08-11 09:02 UTC: investigating
We are currently investigating reports of issues with uploading larger files (100+ MB).

### 2026-08-11 14:03 UTC: investigating
We are continuing to investigate the issue.

### 2026-08-12 01:55 UTC: investigating
We are continuing to investigate the issue.

### 2026-08-12 13:52 UTC: investigating
We are continuing to investigate the issue.

### 2026-08-13 01:17 UTC: investigating
We are continuing to investigate the issue.

### 2026-08-13 14:01 UTC: investigating
We are continuing to investigate the issue.

### 2026-08-14 05:36 UTC: investigating
We are continuing to investigate the issue and apologize for the inconvenience.

### 2026-08-14 13:55 UTC: investigating
The issue is still being investigated by our engineers.

### 2026-08-15 17:46 UTC: investigating
Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

### 2026-08-16 03:43 UTC: investigating
Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

### 2026-08-17 01:42 UTC: investigating
Our engineers are continuing to investigate into the issue. We apologize for any inconvenience this causes.

### 2026-08-18 14:16 UTC: investigating
We are still investigating the issue. Thank you for your patience.

### 2026-08-19 08:06 UTC: investigating
We are still investigating the issue. Thank you for your patience.

### 2026-08-19 14:18 UTC: investigating
We are still investigating the issue. Thank you for your patience.

### 2026-08-21 05:59 UTC: investigating
The issue is still being investigated by our engineers.

### 2026-08-21 14:05 UTC: investigating
The issue is still being investigated by our engineers.

### 2026-08-23 02:08 UTC: investigating
The issue is still being investigated by our engineers. We appreciate your continued patience.

### 2026-08-24 14:06 UTC: investigating
The issue is still being investigated by our engineers. We appreciate your continued patience.

### 2026-08-25 14:02 UTC: investigating
We are still investigating the issue, thank you for your continued patience.

### 2026-08-26 08:10 UTC: investigating
We are still investigating the issue, thank you for your continued patience.

### 2026-08-26 14:03 UTC: investigating
We are still investigating the issue, thank you for your continued patience.

### 2026-08-27 03:20 UTC: investigating
We are still investigating the issue, thank you for your continued patience.

### 2026-08-27 03:28 UTC: investigating
We are still investigating the issue, thank you for your continued patience.

### 2026-08-27 14:20 UTC: investigating
The issue is still being investigated by our engineers. We appreciate your continued patience.

### 2026-08-28 14:08 UTC: investigating
Our investigation is still underway and is likely to continue into next week. We thank you for your continued patience.

### 2026-08-28 19:10 UTC: resolved
We have determined that this is caused by an update to our network firewall systems for security. We will continue to explore other options for allowing larger uploads through MyKinsta, but at this time, files larger than 500MB should now only be uploaded via SFTP.
If you have any other questions, please contact our support team via chat from your MyKinsta dashboard, or by emailing us at support@kinsta.com.

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