# Merchant Portal degradation -  Limited Access to In-store App in Merchant Portal

- Provider: [Klarna](https://down.guide/klarna)
- Level: confirmed
- Impact: Degraded
- lasted 1h 31m
- started 2025-11-14 15:54 UTC
- Europe, North America, Asia Pacific
- apac, eu, us
- id: DWN-248e8dd241
- Official page: https://stspg.io/3pvtt4jr5l7p

## Updates from Klarna
### 2025-11-14 15:54 UTC: investigating
Some merchants may encounter an error when trying to access the In-Store App in Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

### 2025-11-14 17:25 UTC: resolved
This issue has been resolved and the system works as expected.

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