# Customer Service degradation

- Provider: [Klarna](https://down.guide/klarna)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 58m
- started 2026-01-31 08:42 UTC
- Europe, North America, Asia Pacific
- apac, eu, us
- id: DWN-325a360b8e
- Official page: https://stspg.io/d0t9qj06ttf2

## Updates from Klarna
### 2026-01-31 08:42 UTC: investigating
We are currently experiencing issues with Customer Service. We are working to restore the service as soon as possible. Please try again later. Thank you for your patience.

### 2026-01-31 11:40 UTC: resolved
The issues have been resolved. Thank you for your patience!
Some responses may still take longer than usual, but service levels will gradually return to normal.

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