# Chat AI Assistant degradation in the App

- Provider: [Klarna](https://down.guide/klarna)
- Level: confirmed
- Impact: Degraded
- lasted 8m
- started 2026-01-28 16:54 UTC
- Europe
- eu
- id: DWN-483d651900
- Official page: https://stspg.io/3khl5kn3dw65

## Updates from Klarna
### 2026-01-28 16:54 UTC: investigating
We are currently experiencing issues to the chat function in the Klarna App in the EU & UK. We are working to restore the service as soon as possible. Thank you for your patience.

### 2026-01-28 17:02 UTC: resolved
This issue has been resolved.

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