# Klarna Customer support and other Klarna apps including Purchase Flow service are affected

- Provider: [Klarna](https://down.guide/klarna)
- Level: confirmed
- Impact: Major outage
- lasted 1h 6m
- started 2025-12-05 09:15 UTC
- Europe, North America, Asia Pacific
- apac, eu, us
- id: DWN-59c22977c7
- Official page: https://stspg.io/tpnn34glfjth

## Updates from Klarna
### 2025-12-05 09:15 UTC: investigating
We are currently experiencing issues with reaching Klarna support. Other applications including Purchase Flow might be impacted due to Cloudflare being down. We are waiting for the vendor to provide updates. Thank you for your patience.

### 2025-12-05 09:46 UTC: identified
Root cause has been identified as Global Cloudflare outage caused transient vendor and internal service disruptions

### 2025-12-05 09:51 UTC: monitoring
Cloudflare vendor implemented a fix but impact might still be visible for both merchants and customers

### 2025-12-05 10:21 UTC: resolved
All services confirmed up and running

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