# Support Chat AI assistant experiencing issues

- Provider: [Klarna](https://down.guide/klarna)
- Level: confirmed
- Impact: Partial outage
- lasted 51m
- started 2026-03-30 08:59 UTC
- Europe, North America, Asia Pacific
- apac, eu, us
- id: DWN-67900afa6d
- Official page: https://stspg.io/7vpwy1bn4s7k

## Updates from Klarna
### 2026-03-30 08:59 UTC: investigating
Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

### 2026-03-30 09:22 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-03-30 09:50 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-30 09:50 UTC: resolved
This incident has been resolved.

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