# Customer Service degradation

- Provider: [Klarna](https://down.guide/klarna)
- Level: confirmed
- Impact: Degraded
- lasted 3h 11m
- started 2026-06-01 09:47 UTC
- Europe, North America, Asia Pacific
- apac, eu, us
- id: DWN-f79b4f82b2
- Official page: https://stspg.io/t0hclrddw1k0

## Updates from Klarna
### 2026-06-01 09:47 UTC: investigating
We are currently experiencing a service disruption affecting some of our customer support availability.
We are actively working to restore full support capacity as quickly as possible.
We apologies for any inconvenience.

### 2026-06-01 11:21 UTC: investigating
We are continuing to investigate this issue.

### 2026-06-01 11:48 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-06-01 12:22 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-06-01 12:58 UTC: resolved
This incident has been resolved, and Customer Service operations have been fully restored across all regions.

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