# Delay in Real-Time Event Processing

- Provider: [Klaviyo](https://down.guide/klaviyo)
- Level: confirmed
- Impact: Degraded
- lasted 5h 47m
- started 2025-09-19 14:38 UTC
- Segments, Profiles, Analytics
- id: DWN-4d9cc7a29d
- Official page: https://stspg.io/mh31rwg4brts

## Updates from Klaviyo
### 2025-09-19 14:38 UTC: identified
At around 7 AM Eastern time, we began experiencing delays in real-time event processing. Events may be out of date by up to 3 hours. Flows, Segments, Profiles, Reporting, as well as segment-targeted forms, may be impacted. We are actively working to restore real-time processing and will continue to provide updates here.

### 2025-09-19 17:07 UTC: identified
A fix has been implemented and we are monitoring the results. We expect real time event processing to be fully restored within 1 hour.

### 2025-09-19 18:42 UTC: monitoring
Event processing has been restored to real-time. There was no data loss as a result of this incident. We’re continuing to monitor and will post another update once we have fully cleared any backlog of processing data.

### 2025-09-19 20:24 UTC: resolved
This incident has been resolved.

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