# Users with access to multiple accounts being unable to switch accounts

- Provider: [Klaviyo](https://down.guide/klaviyo)
- Level: confirmed
- Impact: Degraded
- lasted 1h 30m
- started 2025-12-22 22:37 UTC
- id: DWN-4f6fdd86cd
- Official page: https://stspg.io/f9d7zj4dbp9h

## Updates from Klaviyo
### 2025-12-22 22:37 UTC: investigating
We are investigating reports of users unable to switch accounts once logged into Klaviyo

### 2025-12-22 23:37 UTC: investigating
We identified broader service disruption across the Klaviyo app between 5:55 pm and approximately 6:10 pm ET. While initial reports were limited to account switching, we have since confirmed additional impact to app availability and functionality.
The underlying issue has been addressed, and the app is now available. Some customers may continue to experience intermittent issues as systems fully recover. We are actively monitoring.

### 2025-12-22 23:58 UTC: monitoring
We have confirmed the app is now widely available and are moving the incident to monitoring.
10% of accounts experienced messaging delays during this window. We are working to replay any impacted messages, including unsubscribes, inbound SMS, and flows. Any campaigns that failed during this time will need to be manually resent. We will continue to monitor system performance.

### 2025-12-23 00:07 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).