# Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage

- Provider: [Klaviyo](https://down.guide/klaviyo)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 38m
- started 2025-11-28 20:27 UTC
- Customer Agent, Helpdesk, Customer Hub
- us
- id: DWN-d261bfa735
- Official page: https://stspg.io/mjw1v274yhkt

## Updates from Klaviyo
### 2025-11-28 20:27 UTC: investigating
Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.

### 2025-11-28 20:46 UTC: identified
Starting at 3:40pm (US Eastern), we have restored access to these services (Customer Hub, Helpdesk, and Customer Agent). We continue to closely monitor these systems.

### 2025-11-28 21:11 UTC: monitoring
Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems.

### 2025-11-28 22:05 UTC: resolved
This incident has been resolved.

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