# Knock dashboard login magic links are unavailable

- Provider: [Knock](https://down.guide/knock)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 3m
- started 2026-09-21 18:22 UTC
- id: DWN-49b73381f7
- Official page: https://status.knock.app/incidents/01M32K8NNJK375CEA9N0SKE816

## Updates from Knock
### 2026-09-21 18:22 UTC: investigating
We're currently investigating an issue with dashboard login via magic link. Sign-in via google and passkey are not impacted. Message sending via API is not affected.

### 2026-09-21 18:41 UTC: monitoring
A fix has been implemented, and we're currently monitoring the service.

### 2026-09-21 19:24 UTC: resolved
This incident is resolved, and magic link login is fully functional.
Malicious activity caused our email provider to flag the Knock dashboard's transactional emails, disrupting magic link deliverability. We've blocked the activity and restored email delivery.
Only Knock's emails from hello@notify.knock.app were impacted. Customer email channels were unaffected.

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