# Warehouse message synchronization delayed

- Provider: [Knock](https://down.guide/knock)
- Level: confirmed
- Impact: Partial outage
- lasted 1d 6h
- started 2026-10-01 14:09 UTC
- id: DWN-9073e253bd
- Official page: https://status.knock.app/incidents/01M3VWRVBCDXQ78JMT7P2CCR38

## Updates from Knock
### 2026-10-01 14:09 UTC: identified
Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected.

### 2026-10-01 16:06 UTC: identified
We're actively re-syncing current message data into the data warehouse and expect this to complete in the next 3 hours. At that time, we will issue a new sync to all downstream destinations with up to date data.

### 2026-10-02 02:56 UTC: identified
We're actively working on getting the most up-to-date message data for export. The job is taking an extended time to run. We are going to re-run syncs as soon as this job has completed.

### 2026-10-02 04:16 UTC: monitoring
We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days.

### 2026-10-02 21:05 UTC: resolved
We're back to normal sync schedules for our data warehouse connector.

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