# Dashboard transactional email outage

- Provider: [Knock](https://down.guide/knock)
- Level: confirmed
- Impact: Degraded
- lasted 2h 21m
- started 2026-11-06 12:27 UTC
- id: DWN-dda0b5477f
- Official page: https://status.knock.app/incidents/01M6RD7AN0DWR8QD42WCX7G3G1

## Summary
Knock says transactional emails sent from its dashboard were not being delivered, and it identified the source as its transactional email provider, Postmark. Knock says a fix has been implemented and it is monitoring the service, though account invites were still degraded and not sending in its 13:10 UTC update.

_Written by anthropic/claude-haiku-5.5 from Knock's own updates._

## Updates from Knock
### 2026-11-06 12:27 UTC: investigating
We're investigating reports that transactional emails from the Knock dashboard are not being delivered. We're actively working with our mail provider on a fix.

### 2026-11-06 12:42 UTC: identified
We've identified the source of the issue with our transactional email provider (Postmark) and are implementing a fix.

### 2026-11-06 13:10 UTC: identified
We're still working on a fix to all transactional emails and mitigating the ongoing spam issue we're dealing with. For the time being, account invites are degraded and are still not sending.

### 2026-11-06 13:46 UTC: monitoring
A fix has been implemented, and we're currently monitoring the service.

### 2026-11-06 14:47 UTC: resolved
This incident has now been resolved and the service is now fully operational.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).