# Workflow engine outage

- Provider: [Knock](https://down.guide/knock)
- Level: confirmed
- Impact: Major outage
- lasted 23m
- started 2026-07-10 15:17 UTC
- id: DWN-e59a2cbe89
- Official page: https://status.knock.app/incidents/01KX69NRXMZDKC8Q9K2EC254CE

## Updates from Knock
### 2026-07-10 15:17 UTC: investigating
We're currently investigating an issue with our service. We'll have an update soon.

### 2026-07-10 15:28 UTC: identified
We've identified the issue with the service and are actively working on a fix.
We're seeing workflows and message deliveries process again at the usual rate.

### 2026-07-10 15:33 UTC: monitoring
A fix has been implemented, and we're currently monitoring the service. All our services seem to be recovering.
We're in the process of replaying any failed work that happened during the window. We expect there was no loss of workflows during this incident, but some work may have been delayed.

### 2026-07-10 15:40 UTC: resolved
This incident has now been resolved and the service is now fully operational. We're replaying any jobs that may have failed during the window. All our processing queues are fully caught up.
We will share a full post mortem as soon as possible.

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