# Client Onboarding Delays

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 58m
- started 2026-04-10 09:34 UTC
- Website, Kraken App, Kraken Pro App +2
- id: DWN-08d376bdaf
- Official page: https://stspg.io/40vm9ny27bdy

## Updates from Kraken
### 2026-04-10 09:34 UTC: identified
We have identified an issue that is causing delays for clients attempting to onboard to Kraken. Our team are actively working to resolve the issue as soon as possible.

### 2026-04-10 09:40 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-04-10 10:24 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-04-10 10:32 UTC: resolved
This incident has been resolved.

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