# Issue with New Device Approval

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 5h 35m
- started 2026-03-13 11:29 UTC
- id: DWN-264b39b97d
- Official page: https://stspg.io/0c549vt4wgry

## Updates from Kraken
### 2026-03-13 11:29 UTC: investigating
We are investigating reports from clients facing error preventing them from approving new devices. Problem occurs on both Mobile and Web platforms and affects small subset of clients.

### 2026-03-13 11:30 UTC: investigating
We are continuing to investigate this issue.

### 2026-03-13 15:35 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-13 15:45 UTC: investigating
We are currently investigating this issue.

### 2026-03-13 16:31 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-03-13 17:04 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-03-13 17:04 UTC: resolved
This incident has been resolved.

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