# Market charts unavailable for some Kraken Pro app users

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 2h 1m
- started 2026-08-14 11:25 UTC
- Kraken Pro App
- id: DWN-38ed92e922
- Official page: https://stspg.io/1y8fp0jjwpzv

## Updates from Kraken
### 2026-08-14 11:25 UTC: investigating
We are investigating an issue affecting some Kraken Pro App users, where certain market charts may fail to load and market data may be delayed. Trading remains available. We are working to restore normal market data functionality.

### 2026-08-14 12:38 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-08-14 13:26 UTC: resolved
This incident has been resolved.

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