# Password reset emails

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 1h 2m
- started 2026-06-06 07:32 UTC
- id: DWN-394271e35c
- Official page: https://stspg.io/l3srg708hc2w

## Updates from Kraken
### 2026-06-06 07:32 UTC: investigating
We are investigating an issue where some clients attempting to reset their passwords may receive an incorrect confirmation email stating that their password was changed, even though the password reset was not successfully completed.
Our teams are reviewing the issue and working to understand the scope of impact. We will provide another update as soon as more information is available.

### 2026-06-06 07:43 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-06-06 07:57 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-06-06 08:34 UTC: resolved
This incident has been resolved.

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