# Blank favorites page for Pro App and Pro Web users who used Prop trading

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 1d 1h
- started 2026-10-15 13:32 UTC
- Kraken Pro App
- id: DWN-5b3fecbddd
- Official page: https://stspg.io/y48qrtxb30t2

## Updates from Kraken
### 2026-10-15 13:32 UTC: investigating
We are currently investigating an issue causing Blank favorites page to display for Pro App and Pro Web users who used Prop trading. No other functionality is affected.

### 2026-10-15 13:42 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-10-15 20:22 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-16 15:31 UTC: resolved
This incident has been resolved. A fix has been released, and affected users should update to the latest version of the Kraken app. Favorites that were already removed can't be restored, so affected users will need to add them again. No other functionality was affected.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).