Customers Bank Maintenance

What to do

• Check whether you use Kraken US Dollar (USD) - Domestic, US Dollar (USD) - Instant, US Dollar (USD) - International in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 12m it lasted.

  Anything that failed between 2026-05-17 08:37 UTC and 2026-05-17 09:49 UTC may need a replay.

• Subscribe to Kraken's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=kraken works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Kraken 2

1. investigatingMay 17, 2026, 8:37 AM UTC

   We are currently experiencing delays with certain funding methods due to scheduled maintenance by our banking partner, Customers Bank. Impacted transaction types: * Customers Bank wire transfers * Customers Bank instant transfers * NinjaTrader US futures transfers Clients may experience delays in processing the above transfer types during this period. We will provide an update as soon as Customers Bank completes their maintenance and services are restored.

   provider

2. resolvedMay 17, 2026, 9:49 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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