# Customers Bank Maintenance

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 1h 12m
- started 2026-05-17 08:37 UTC
- US Dollar (USD) - Domestic, US Dollar (USD) - Instant, US Dollar (USD) - International
- us
- id: DWN-5c9b7bb2b4
- Official page: https://stspg.io/hnx20rlc58vb

## Updates from Kraken
### 2026-05-17 08:37 UTC: investigating
We are currently experiencing delays with certain funding methods due to scheduled maintenance by our banking partner, Customers Bank.
Impacted transaction types:
\* Customers Bank wire transfers
\* Customers Bank instant transfers
\* NinjaTrader US futures transfers
Clients may experience delays in processing the above transfer types during this period. We will provide an update as soon as Customers Bank completes their maintenance and services are restored.

### 2026-05-17 09:49 UTC: resolved
This incident has been resolved.

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