# Deposit Processing Issues

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 6h 41m
- started 2026-09-17 11:09 UTC
- id: DWN-7f2e293bbe
- Official page: https://stspg.io/qtqy5pr7z7j5

## Updates from Kraken
### 2026-09-17 11:09 UTC: investigating
We are investigating an issue affecting deposits, where some successfully received deposits are not being credited to client account balances. Our team is actively working to resolve the issue and restore normal deposit processing. We will provide an update as soon as more information is available.

### 2026-09-17 11:56 UTC: identified
The issue affecting deposit processing has been mitigated, and new deposits are processing normally. Our team is working to credit deposits that were affected during the incident. We will provide another update once this remediation is complete.

### 2026-09-17 17:50 UTC: resolved
This incident has been resolved.

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