Issues with available balance displayed for Instant Buy on Kraken App

What to do

• Check whether you use Kraken Kraken App. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 27m it lasted.

  Anything that failed between 2026-07-28 11:58 UTC and 2026-07-28 13:25 UTC may need a replay.

• Subscribe to Kraken's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=kraken works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Kraken 4

1. investigatingJul 28, 2026, 11:58 AM UTC

   We are investigating an issue affecting some clients using the Kraken App, where the available balance for Instant Buy may display as €0 or the equivalent of 0 in other fiat currencies. As a workaround, Instant Buy is currently available through the Kraken website. Our team is actively investigating the issue and working to restore normal functionality. We will provide another update as soon as more information becomes available.

   provider

2. identifiedJul 28, 2026, 12:19 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. monitoringJul 28, 2026, 12:22 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

4. resolvedJul 28, 2026, 1:25 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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