- Level
- confirmed
- Worst impact
- Degraded
- Components
- Website, Euro (EUR) - Instant, Euro (EUR) - SEPA, Kraken App, Euro (EUR) - Wire Transfer Deposits, Kraken Pro App, US Dollar (USD) - Domestic, US Dollar (USD) - Instant, US Dollar (USD) - International, Canadian Dollar (CAD) - Domestic, Canadian Dollar (CAD) - International, Swiss Franc (CHF) - Domestic, Swiss Franc (CHF) - International, Pound Sterling (GBP) - Domestic, Pound Sterling (GBP) - Instant, Pound Sterling (GBP) - International, Australian Dollar (AUD) - Domestic, Japanese Yen (JPY) - Domestic, Argentine Peso (ARS) - Domestic, Brazilian Real (BRL) - Domestic, Colombian Peso (COP) - Domestic, Mexican Peso (MXN) - Domestic, Debit / Credit Cards, PayPal, iDEAL
- Regions
- us
- Down Index
- 27of 100
What to do
Check whether you use Kraken Website, Euro (EUR) - Instant, Euro (EUR) - SEPA, Kraken App and 21 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2d 13h it lasted.
Anything that failed between 2026-05-09 05:10 UTC and 2026-05-11 18:15 UTC may need a replay.Subscribe to Kraken's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=kraken works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Kraken 10
- investigating
We are investigating reports from clients having difficulty connecting to API, WEB and Mobile Apps. We are working to resolve the issue and will update as soon as we have more information.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- identified
Following the earlier service degradation, we are currently investigating an issue affecting some card and digital wallet purchases, including Apple Pay and Google Pay. In some cases, transactions may appear as successful and funds may have been charged by the bank or payment provider, but the corresponding balance is either not yet credited to the Kraken account or is not yet available for trading. Our engineering teams are actively working to resolve the issue as quickly as possible.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- identified
In addition to card and digital wallet purchases, some balances from Bank Transfer transactions may also be temporarily withheld. While transactions may appear as successful, the associated funds may not yet be credited to your Kraken account or available for trading. Our engineering teams are actively investigating the issue and working to restore normal functionality as quickly as possible.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- identified
After continued monitoring, we have identified that some clients are still experiencing issues with withheld funds related to Instant Buy/Sell transactions. Our teams are actively investigating, and we will provide another update within the next few hours.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-babd00f5c4
Is Kraken still down?
No, this incident was resolved 2026-05-11 18:15 UTC. For Kraken's live state, see https://down.guide/kraken.
How long did it last?
2d 13h, from 2026-05-09 05:10 UTC to 2026-05-11 18:15 UTC, by the times Kraken posted.
What was affected?
Kraken named Website, Euro (EUR) - Instant, Euro (EUR) - SEPA, Kraken App and 21 more in us.
What caused it?
Kraken hasn't published a root cause. If it does, it shows here.
Where does this come from?
Kraken's official status page, https://status.kraken.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.