# Connectivity Issues - Web & Mobile

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 2d 13h
- started 2026-05-09 05:10 UTC
- Website, Euro (EUR) - Instant, Euro (EUR) - SEPA +22
- us
- id: DWN-babd00f5c4
- Official page: https://stspg.io/m7bmqbd62qpl

## Updates from Kraken
### 2026-05-09 05:10 UTC: investigating
We are investigating reports from clients having difficulty connecting to API, WEB and Mobile Apps. We are working to resolve the issue and will update as soon as we have more information.

### 2026-05-09 05:38 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-09 06:02 UTC: identified
The issue has been identified and a fix is being implemented.

### 2026-05-09 06:17 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-09 08:20 UTC: identified
Following the earlier service degradation, we are currently investigating an issue affecting some card and digital wallet purchases, including Apple Pay and Google Pay.
In some cases, transactions may appear as successful and funds may have been charged by the bank or payment provider, but the corresponding balance is either not yet credited to the Kraken account or is not yet available for trading.
Our engineering teams are actively working to resolve the issue as quickly as possible.

### 2026-05-09 08:49 UTC: identified
We are continuing to work on a fix for this issue.

### 2026-05-09 09:09 UTC: identified
In addition to card and digital wallet purchases, some balances from Bank Transfer transactions may also be temporarily withheld.
While transactions may appear as successful, the associated funds may not yet be credited to your Kraken account or available for trading.
Our engineering teams are actively investigating the issue and working to restore normal functionality as quickly as possible.

### 2026-05-09 21:21 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-05-10 05:14 UTC: identified
After continued monitoring, we have identified that some clients are still experiencing issues with withheld funds related to Instant Buy/Sell transactions.
Our teams are actively investigating, and we will provide another update within the next few hours.

### 2026-05-11 18:15 UTC: resolved
This incident has been resolved.

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