# Incorrect Margin information and Spot balances displayed in APP and Web.

- Provider: [Kraken](https://down.guide/kraken)
- Level: confirmed
- Impact: Degraded
- lasted 1d 6h
- started 2026-10-09 10:07 UTC
- id: DWN-bb43940c89
- Official page: https://stspg.io/vn579bzjyvpr

## Updates from Kraken
### 2026-10-09 10:07 UTC: investigating
We are currently investigating an issue causing incorrect margin information and Spot balances for a subset of client in both App and Web interfaces. Our team is working diligently to solve it.

### 2026-10-09 14:31 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-10 16:16 UTC: resolved
This incident has been resolved.

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